Food Safety Comes First
For the health and safety of all our customers, and because our products are food, we do not accept returns or exchanges once an order has been delivered. This helps us maintain the highest standards of food quality and safety.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or in unsuitable condition, please contact us within 24 hours of delivery. Include clear photos of the product and its packaging so we can review the issue and find an appropriate solution.
Order Cancellation
You may request to cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, contact us by phone or email with your order number.
How to Contact Us
Phone: +962 77 642 1009 · Email: [email protected] · Sunday to Thursday, 11:00 AM – 4:00 PM (Jordan time).